Orders are shipped FOB from the point of manufacture. All wearables and hats that we screen-print or embroider leave from our factory in Queens, NY. S&L is proud to offer DHL next day, 2nd day, three day and ground service. Once an order is placed S&L will recommend the best shipping option dependent on the size of ones order. If an order is on the larger side, we will recommend using a trucking freight company that specializes in larger shipments and will offer the best rates.

If you have your own preferred shipping carrier and want to use an existing account, please include the name of the carrier, type of service and account number on the quote sheet or purchase order and we will arrange a pick-up. You can always advise us by calling customer service at: 1-800-513-1204

We are able to deliver to most locations in the United States. Unfortunately you will have to make special arrangements for PO boxes, APO, or FPO addresses. Please call: 1-800-513-1204 or email: info@slpromo.com for further information.

In all cases you have not specified a third party billing account; we will add the freight to the invoice. Should items be lost or damaged while using a third party carrier, S&L is not responsible for damages incurred to the shipment. All charges or claims must be filed by you with your freight carrier. Please make sure to specify what type of service you want your items shipped.

We can ship your merchandise directly to a specific event or to a multiple branch location. Please specify on your quote sheet or purchase order that there will be special instructions for shipping. For further information please call: 1-800-513-1204 or email: info@slpromo.com

S&L is proud to offer the most economical and most respected shipping carrier to international destinations. DHL Worldwide ships more packages to international countries than any other carrier. Since S&L gets a great rate for international shipments, we will be happy to extend our discount to you and bill your invoice according. If you would like to have us ship your order and bill it to your preferred carrier please contact us by phone or e-mail so we can make the necessary arrangements. Please provide account number and carrier name on the purchase order or quote page.

As we will do all we can do expedite your order through customs, we can not guarantee delivery at a specific time or day. Furthermore, S&L must abide by restrictions set forth by importing and exporting goods to international destinations. In addition, some products may be restricted from entering certain nations. For further information, please email: info@slpromo.com or call 1-516-872-4880

Rush service is available but production time depends on item ordered. If you are working within a tight timeline you might want to contact us directly at 1-800-513-1204 or email info@slpromo.com so we can offer you items that can be completed the quickest. Depending on the item, there might be an additional cost for a rush service. Please also note that shipping is not included in this price and will be an additional cost to our client. We will be more than happy to use your preferred method of shipping.