Customer satisfaction is the most important aspect of our business. If you are not completely satisfied within 15 days of receiving your merchandise because of a mistake we made or damages, we will gladly take back the merchandise for full credit. Please return all items to our headquarters in Lynbrook, NY. If you have items to return, please call: 1-516-872-4880 or email: returns@slpromo.com

Credit will be posted to your account or a refund issued when we have received returned merchandise and inspected it for damages. If there was damage due to a third party billing carrier, please call them directly as S&L is not responsible for these damages. If you have questions, please call us during the hours of 9:00 am to 6:00 pm (eastern) Monday through Friday.

In the event that an order is shipped and received in good standing with no issue or complaint from the customer within 15 days, payment is due in full by the terms and conditions of that specific order. In the event that an order is received in good standing and is unpaid for more than 12 months, S&L Promotional Group, Inc. has full authority to charge the clients credit card on file for the unpaid merchandise. If a credit card is not on file S&L Promotional Group, Inc. will file a suit against the delinquent client. Interest on original amount delinquent will incur an additional 3% for every 45 days payment is not received.