Once you have placed an order or requested more information, you will receive a confirmation e-mail stating that we have received your order and that we are reviewing it. You will be contacted within 24 hours by an account specialist that will work together with you until your order is completed.

When notified, he or she will lay out the plan of execution for your order. We will check item availability, artwork and schedule a delivery date. If there are any changes in the order it may delay production time and incur additional set-up charges.

When you place an order, you will have the opportunity to request a productions sample. S&L recommends a production sample if time permits. By ordering a production sample you will be able to see what the item and logo looks like before running the entire order.

Samples (Wearable Items) – With wearable items, we will provide a sample or layout with logo to our clients when requested at no additional cost. This will ensure that you will be ordering exactly what you want. If you are a new client and we have not set-up your art before (meaning that we have to create new screens for screen-printing and tapes for embroidery), and we do not receive the order, we will charge you for the screens and tapes that we created. However, this is a one-time charge so if you do decide to place an order with S&L in the future, this charge will be waived. Also, if blank wearables are ordered as samples, and the order is not fulfilled by S&L you will either be charged for the sample items or asked to return them to us.

Samples (Non-Wearable Items) – For most non wearable items we will be able to provide you a blank sample at no additional cost. You will either receive it blank or with another companies logo already imprinted on it. We can produce samples with your logo at the normal imprinted minimum quantity rate. You will have to pay the cost of set-up and PMS match charges if any. If you decide to place an order for the requested sample, there will be no additional set-up charges.

Rush service is available but production depends on item ordered. If you are working within a tight timeline you might want to contact us directly at 1-800-513-1204 or email: info@slpromo.com so we can offer you items that can be completed the quickest. Depending on the item, there might be an additional cost for a rush service. Please also note that shipping is not included in this price and will be an additional cost to our client. We will be more than happy to use your preferred method of shipping. Please see our shipping section for more details.

Minimum Orders – With non-wearable merchandise, the lowest catalog quantity is the minimum order, unless otherwise noted. Dependent on the item, there may be an additional cost to order below the catalog minimum. With wearable items, the minimum number of pieces that can be ordered is 24. To order an item below this quantity, please contact a sales associate.

Larger Orders – S&L is proud to offer discounted pricing for larger quantities. If your non-wearable order is higher than the catalog quantity please contact us and we will give you a price based on your quantity and lead time. For wearable items, we also suggest that you contact us at info@slpromo.com or call 1-800-513-1204 for a custom quote.